FAQ's

ORDERS

I didn't receive my confirmation email?

A confirmation email will be emailed to you shortly after placing your order. Be sure to check your spam folder. If you cannot locate your order confirmation simply email hello@snugasabub.com and we will resend it.

What payment methods do you accept?

We accept all major payment methods including Visa, Mastercard, AMEX, Paypal and AfterPay.

The item I want is out of stock. What do I do?

For all pre-sale information on out-of-stock items, including the estimated date of arrival, please refer to the product page for the specific out-of-stock product. Pre-ordering ensures that you won’t miss out on the next shipment, particularly for our popular linen styles that tend to sell out quickly. All pre-orders are paid in full and delivery is arranged by our team once our stock shipment has been received. If an order contains pre-order item(s) as well as in-stock item(s), then the entire order will be shipped upon arrival of the pre-order item. If you wish for the pre-order item(s) and available item(s) to be shipped separately please email hello@snugasabub.com 

Does my order include tax?

Australian customers will have the standard 10% GST included in their order. International customers' orders are GST-free. Please note that your local customs office may charge duties & taxes for products ordered outside of your country or region. Please check with your local customs office prior to placing your order to avoid unwanted extra charges.

SHIPPING AND DELIVERY

Please refer to our shipping and delivery information here

RETURNS

I would like to return a product. How do I do this?

All returns are processed via our Returns Portal here. Please refer to our Returns Policy here to find out whether your return qualifies for an exchange, credit note or refund.

My product is faulty. How do I return it?

Snug as a Bub & Co. is passionate about offering quality products - we want you to love your muslin swaddles and nursery bedding as much as we do! In the unlikely event that your product arrives faulty or damaged, we will happily honour a replacement or full refund providing that the item is returned within 7 days of receipt of goods. Please visit our Returns Portal here and follow the prompts to process your return. Please note that items that have been damaged as a result of incorrect care or general wear are not considered faulty.

OUR ORGANIC MUSLIN

Is organic muslin eco-friendly?

Yes! Organic muslin is produced without the use of any pesticides and is 100% recyclable and biodegradable - just one of the many reasons we love this super soft, lightweight and breathable fabric. It also requires less resources to produce, making it a more sustainable material.

Is your muslin non-toxic and what certifications do you have?

Our products are certified by the OEKO-TEX Standard 100 which you can read more about here.

CARE GUIDE

Please refer to our care instructions here

OTHER

I cannot find the answer I'm looking for?

We are more than happy to help with any other questions you may have about our product range or other general enquiries. Please email hello@snugasabub.com or use the chat box on our website and we will be in touch.

Do you offer wholesale pricing?

Yes of course! You can apply for a wholesale account here.